Let’s face it, nobody likes to hear negative feedback that involves them in any way, shape or form. While getting negative feedback on social media may seem like the end of the world, try to take it as constructive criticism. As a business owner, evaluate what the user is upset about and how you can resolve that issue in a timely manner. This will show the user that you care and you are proactive about customer satisfaction. Not only is the happiness of your users important to you, but so are their complaints. Anyone that crosses your page will see that you are quickly responding to both positive and negative feedback, which will significantly enhance your social media marketing efforts.
COVID-19 has drastically changed the way the world is shopping, eating, working, and living. It has changed the way we do business with our customers and clients and undoubtedly the way we need to reach customers after the country comes off PAUSE. While it is to be expected that it would change the way people […]
Email marketing is all about delivering valuable content that customers want and will enjoy. When done right, the content keeps customers engaged with a brand and looking forward to the next email in their inbox. However, the first step in delivering quality content is getting customers to open the email. At first glance, it may […]
As we are all trying to navigate the new normal during the COVID-19 pandemic, the recent necessity to conduct business online happened suddenly and left some brands asking themselves if their customers could find them online. Just as brick and mortar stores may have their challenges with foot traffic, online businesses struggle with the same […]