Brawn Media Blog

How Social Media is Beneficial for Your Business

Brawn Media // Wednesday, August 16, 2017

It was only a few short years ago that social media was used to connect with friends and family while sharing updates about your day or how you spent your vacation. Social media has since evolved and blossomed into so much more than sharing an update with your followers. It has become essential for businesses to be part of in order to compete in their marketplace. We’ve gathered a few reasons why you should consider joining the social media movement and how it can benefit your business.

 

Acquire Potential Leads
Creating a profile on social media platforms such as Facebook, Twitter, and Instagram is free and they also offer a way to exponentially grow your business through organic social media marketing.

 

Your business has the ability to grow and captivate an audience by investing time into understanding your target audience and then tailoring your posts and platform presence. It is also worth looking at your competitors’ social media presence to see what they’re doing and how people are interacting.

 

What makes them a potential lead? They have decided they want to follow your business! They want to know about your services, products and what your business can do for them.

 

Customer Service
Social media is an avenue which encourages interactions and dialogues, which plays a part in customer service. As you know, customer service is beneficial to your business, so it only makes sense that platforms that encourage interaction would also encourage customer service.

 

Facebook, for example, offers an awesome messaging feature. Some people may opt for interacting with your business through messages as opposed to phone calls. Something of this nature requires attention and a good response time. If they are kept waiting, they may move on to one of your competitors. While this doesn’t mean you need to make yourself available 24/7, consumers do expect a relatively timely response.

 

Consumers are more understanding if they send a message “after business hours” and they don’t receive a response immediately as long as your hours are listed!

 

Customer service also means the potential for reviews. Good, bad, or ugly, consumers love voicing their opinion and experience. Welcome the reviews with open arms and embrace the feedback. Respond to the reviews as well! If you received a positive review, thank them for taking time out of their day. What about a bad review? Don’t bury it under the rug. Acknowledge the consumer and address the situation.

 

Brand Awareness
A major benefit to using social media for your business is the ability to create organic business awareness. These platforms allow for you to share your brand while creating a consistent and unified look, feel, and voice. This consistency is a building block for your business, brand, and reputation. Use of the same logo, colors, information, in addition to linking to your website creates a strong online presence.

 

Utilizing the power of social media is incredibly beneficial to your business and something every business needs to embrace. It has proven to be beneficial for businesses of all sizes and in every market. If you haven’t started using it to your benefit, you need to. Don’t know where to get started, or need someone who can handle it all for you? Contact the professionals at Brawn Media today to get started!

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Facebook is Making Advancements in Targeting Abilities

Brawn Media // Monday, August 14, 2017

The social giant has paved the way and set standards in terms of targeting ads based on location, likes and interests. They are about to take their competitors by storm with the latest ad targeting option: offline attribution via enabled GPS or Bluetooth. With the most recent targeting expansion being people who have RSVPed to a brand’s event, this is the next logical step, and much needed, upgrade.

When a device’s GPS or Bluetooth is left enabled it allows for platforms such as Facebook and Google to track the movements and location of the device. It was only a matter of time before digital platforms extended their reach to physical locations. This will prove to be beneficial for businesses to make a distinction between browsers, shoppers, or both.

From an agency stand point this will give us the ability to target more individuals: those who have interacted with a business’ digital presence as well as those who have visited the physical location. In turn, this will increase the chances for conversion by allowing for more targeted messaging. Previously, marketing strategies were aimed towards those who have had a digital interaction. With this new capability we will be able to turn offline visits into digital ads while reaching a wider audience in a more tangible and effective way.

What does it mean for consumers? They will be served targeting ads that are more relevant to their everyday life and day-to-day activities. Additionally, it allows for the opportunity to serve the potential consumer with offers and promotions that may entice them to pursue the final step: make a purchase or receive services from your business.

While Facebook is still testing this capability, it looks like it will be a reality for us in the near future. These new capabilities are a dream-come-true for businesses and marketers alike as we have the same goal in mind: more leads, and business! If you aren’t currently advertising on Facebook, it’s something you need to add to your strategy. Not sure how to go about this? Contact our team of experts today!

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4 Design Trends for Your Business to Keep Up On

Brawn Media // Thursday, August 10, 2017

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How to Earn and Maintain Brand Loyalty

Brawn Media // Wednesday, August 02, 2017

Your brand’s admiration and loyalty are not a given; they are earned. Once you have them, you have to work to maintain them. They rest on a series of pillars, which are not permanent. They grow, change and evolve. Think of the pillars as a relationship, both require attention and work in order to thrive. ..
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How to Ensure Your Content Survives Short Attention Spans

Brawn Media // Wednesday, July 26, 2017

Our attention span has fallen to a mere 8 seconds, shorter than that of a goldfish. With mobile devices and using multiple screens during our day, our attention is easily taken from one item to another. So, how do you make sure your content keeps their attention until the very end?

 

The first item to consider is the relevancy of your content. When you come up with an idea, before you go into planning mode ask yourself if it’s timely or relevant. For example the “Holiday 2016” season has come and gone, so to talk about it at this point wouldn’t be timely. Either you’re late, or it looks like you forgot to change 2016 to 2017. In which case, you’re early and have an error in your content. This also plays into if your post is considered compound or decaying. Compound posts have more “lasting power,” meaning they will have relevancy regardless of the post date, whereas decaying posts are just as they sound--they lose their value and relevancy after a while.

 

The second item for consideration is how well you know your audience. Generally speaking, if your audience looks to you for advice on home repairs, the chances of them looking to you for makeup advice would be slim. Irrelevant content then increases the chances of your reader abandoning your website, forgetting about you and moving on to someone with content they need. With this in mind, businesses need to realize that bad writing or content causes inefficiency, business loss, and productivity loss. What does that mean for you and your business? The potential loss of leads and renewed or new business, all due to bad or irrelevant content.

 

The third item for consideration is using the method of mixed content. Mixed content helps draw, and keep, a reader’s attention. Mixed content simply means a mix of text and visual content. Long form articles or blog posts can work well when mixed with video or graphics. They work well especially when keeping your readers in mind. If you primarily see traffic during business hours, your readers are at work. They only have a few minutes to read and retain information before it’s time for them to get back to their work. If you’re able to make your point with a short video or graphics, that’s great. Adding text content will only increase the chances of them remembering what they looked at. This increases the chance of bringing them back to you.

 

Validating your idea before putting extra work into it is also key. Have you written about the topic recently? How does it relate to your audience? An idea that you should also consider is asking your audience what they want to read. Posing the question with possible suggestions on your social media channels will give your customers the opportunity to voice their opinion and lets you know what they want. Not only does this give you the opportunity to validate a few ideas, but it also gives your customers and readers the feeling that their opinion matters. It’s a win-win for everyone, really.

 

Taking on all of this yourself can be daunting and intimidating; we’re here to help you and your business! Let our team take something off your plate so you don’t become consumed by it all. To hear how we can make this happen for you, contact us today!
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Is Your Website Killing Your Business?

Brawn Media // Thursday, July 20, 2017

Your website is a huge factor when considering marketing your business. There are numerous factors to consider regarding your website. If they are not at the forefront of your mind, you may lose business.

 

Page speed: How long does it take for your website to load? If it’s longer than 3 seconds, the potential visitor is more likely to leave. A study published by Business 2 Community shows that 40% of visitors are more likely to leave. Unless you have a website that is responsive across all devices, you also need to consider your mobile website. Consumers are using their smartphones more and more to do their searches and shopping. If it isn’t optimized, you’re missing out. Having a website with a slow load time is equivalent to an employee ignoring customers in your store, or not answering the phone. It increases the likelihood of the person moving on to another business and forgetting about you.

 

Ease of navigation: Can the visitor easily navigate your website to find what they’re searching for? If your website is muddled, confusing, or has too much happening, the visitor is more likely to get frustrated and leave. Organization and clarity are both significant to the success of your website, and ultimately, your business.

 

Consistency: Is your message, and your brand, consistent throughout the website? With this, if a visitor is coming to your website from a digital ad, ask yourself if their final destination makes sense. If you’re running an ad for a discount on sneakers, it wouldn’t make sense to have the ad send them to a landing page that promotes umbrellas. This causes confusion and more work for the visitor. The attention span of internet users has dropped significantly over the course of the past few years making it imperative that you capture and keep their attention.

 

Think of your website as a digital store, or office, for your brand. A well maintained website will only help increase brand awareness, encourage new customers and maintain the relationship of current customers. To hear how we do it, and how we can help you, contact us today!
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What Is More Important to Your Customers: Morals or Competence?

Brawn Media // Wednesday, July 12, 2017

In the age of digital, the masses are taking their opinions and experiences to the internet. The good, the bad, and the ugly experiences are shared on review websites and as Facebook posts so that others can learn from their experience. So, what do people care about more from your brand: morals or competence? Or is it a combination of both?

 

Studies have been done that argue for both sides. A study conducted by members of Georgetown University's McDonough School of Business and the University of Maryland's Robert H. Smith School of Business published on AMA shows that competence is more important than morals. The study explains: “First, we find that online reviews of service providers overwhelmingly focus on competence and less so on either morality or warmth, suggesting that competence concerns dominate morality when choosing service providers. Our lab studies reinforce this finding; a competent, less moral service provider was preferred to a moral, less competent provider.” The study goes on to show that 88% of the positive online reviews examined mentioned competency (reliable, knowledgeable, etc.), whereas 56% of the positive online reviews mentioned moral attributes.

 

Members of Chicago Booth Review state that morals are more important than competency. Postdoctoral researcher Justin F. Landy states that “morality predicts the nature of another person’s goals, whereas competence and sociability both predict the likelihood that a person will accomplish their goals.” The thought behind their statement and research is that companies should put more of an emphasis on morality as opposed to competency.

 

Perhaps it’s a balancing act between the two traits. Being a competent team member shouldn’t automatically mean your moral compass is broken. If your company is receiving reviews that say your team is great (competent but no morals, or all morals but not competent) then it may be time to address internal issues and move forward. Clearing this up will help bring customers back again in the future but also bring in new customers.
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How to Properly Use Hashtags to Benefit Your Company

Brawn Media // Thursday, July 06, 2017

Hashtags, if used properly, can be an effective advertising method. If you don’t know what a hashtag is, that’s ok. To put it simply, it starts with # followed by letters, a word or words, like #winning #summerliving. When used correctly, you can join an ongoing conversation or trending topic. You are also able create an event, campaign or brand awareness.

 

It’s easy to get caught up while using hashtags and create confusion more than anything else for those who are reading your posts. Keep the hashtag short and concise. If you turn an entire sentence into a hashtag, it becomes sloppy, difficult to read and the chance of someone searching for that exact hashtag becomes very slim. For example a post can go from: “Stay cool this #summer2017 with one of our designer ceiling fans!” to #Staycoolthissummer2017withoneofourdesignerceilingfans. As you can see, the first example is much easier to read and understand. By turning “summer 2017” to “#summer2017” you then join the conversation, giving readers the chance to view your post.

 

Another important aspect to understanding hashtags is knowing what the hashtag means and if it relates to something specific. The last thing you would want is to use a hashtag as it applies to your post if it has a completely different meaning. This is especially true if the hashtag is associated with a campaign, movement or news event. Instead, create a hashtag or series of hashtags that will create brand awareness and draw attention in a positive way. Creating one that is unique to you and your brand will also help with consistency and brand awareness for your consumers and potential customers.

 

Have fun with them while making sure they are relevant. If you’re going to a tradeshow and want people to find you, this is a useful method especially if the tradeshow has one associated with it that you can use. You can apply this method to your non-digital advertising efforts as well. Using the same hashtag(s) on flyers, inserts or mailers, allows people to see your hashtag and then search for it when they’re able.

 

A basic understanding of the social platform you’re posting on is imperative as well. A hashtag on Twitter ties your post into a conversation of other posts from other users with the same hashtag. This allows users to interact with you or retweet what you wrote. If you’re posting on Facebook, you will need to change the settings of the post to “Public” so that your post will show up in the conversation and stream of search results. Similarly with Instagram, if the account is public anyone who does a search will find your post. While posting with Instagram, it will suggest popular hashtags for you to consider using once you type the # symbol.

 

Hashtags can be a fun, effective branding and advertising method that your team should begin toying with and eventually master. It can be a lot to take on; this is something our team understands. We’re here to help! When you’re ready to talk, contact us!
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What Google AMP Pages Could Mean for Your Brand

Brawn Media // Thursday, June 29, 2017

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The Difference Between Compounding and Decaying Blog Posts and What They Mean for You

Brawn Media // Monday, June 19, 2017

The words ‘compound blog’ and ‘decaying blog’ sound intimidating and may cause confusion for the masses. Simply put, a compound blog is like a fine wine: it lasts, and may also get better with age. A decaying blog should be thought of as a steak dinner; great at that moment, but the leftovers will not be appealing in a month. These terms, in addition to your content, need to be kept in mind while writing blogs for your website.

 

We all know a catchy title plays a big part in drawing in readers. Although we shouldn’t judge a book by its cover, we typically do. Compound post titles usually include the words “How”, “Why”, “What” or “Best.” Why? This is typically how search terms begin when people are looking for a solution, help or an answer. “How do I…” or “What happens when…” are typical search terms leading the searcher to results that best match their query. Compound blogs typically have 6-13 words in the title and include words that are typically used in a search query.

 

A compound blog has a great topic and typically hits a broad audience. It’s a blog that a wide range of people can relate to, helps readers make a decision, solve a problem, or learn something new. When a post is of this nature, it has lasting power. It is more difficult for its relevancy to waver, as opposed to a decaying blog which can lose its timeliness in a matter of a few weeks. Narrow or niche topics have their own place within the compound world, but this will depend on your brand and your target audience. This can be tricky to master--do you or your team know how to continuously hit your target audience with these niche articles? Niche articles are typically something that can be referred back to time and time again; new readers will discover the article down the road, and the content still helps solve what they were searching for.

 

Structure and length also have a big role in the preservation of your article. When and where is your audience reading? If it is while they are taking a quick break at work, then they will want something they can skim through and still walk away having grasped and understanding of the topic. Even if they are reading the entire piece, readers should typically be able to finish in about 10 minutes. This also coincides with the need for it to be user friendly. If the article is clunky or wordy, your reader may walk away before the end.

 

While these tips are useful and effective, they are not an instant cure or guarantee for leads and continued growth. Creating content frequently that contains relevant information and common SEO practices encourages readers to interact with your post and your company. Which also means making sure it coincides with your current marketing plan and strategy. This, in turn, means you need a team who knows what to post, and when, to help ensure your longevity and relevancy.

 

If you found this interesting and want to learn more contact us today!
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