It’s Time to Stop Deleting Negative Feedback
Did you know that 91% of consumers read reviews and comments? Or that 88% of consumers trust customer feedback as much as personal recommendations? For many, customer feedback is the number one factor in determining […]
Read Article ›Facebook Wants Your Customer Service to Improve
Over the past few months Facebook has been going through an overhaul of their platform, the way we interact with it, and how businesses are potentially viewed. Their latest endeavor has to do with your […]
Read Article ›What Is More Important to Your Customers: Morals or Competence?
In the age of digital, the masses are taking their opinions and experiences to the internet. The good, the bad, and the ugly experiences are shared on review websites and as Facebook posts so that […]
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